Do you want to return your order? From the time you receive your order, you have 31 days to register your return. After you register your return, you have 14 days to return the goods
Hassle-free Returns
Enjoy our extended return policy of 31 days. Your satisfaction is our top priority, giving you ample time to decide if the rug meets your expectations.
Expert Support
We’re here to ensure your experience is seamless and informed at every step of the way. If you encounter any issues with your rugs, we’re here to assist you.
Satisfaction Guarantee
Our commitment to your satisfaction is unwavering. With a 31-day return window, you can explore our rugs knowing that your satisfaction is at the heart of every purchase.
Return costs per size
Please note: that the return costs are for parcels within Germany and Austria.
*These return costs also apply to cuddly blankets, furs, and all other items.
Upon receipt of the order, you can inspect the product, similar to in a store. If you wish to return a product, you have 30 days after receiving your order to register your return. For a full refund, it is important that you return the product in its original and undamaged condition¹. The packaging must be carefully sealed to prevent the product from falling out or becoming soiled.
Non-slip mats that have been completely removed from their packaging cannot be returned.
The following products are excluded from return:
Instructions for returns
Upon receipt of the order, you can inspect the product, similar to in a store. If you wish to return a product, you have 30 days after receiving your order to register your return. After you have reported your return, you have 14 days to send the goods back.
Was your rug delivered folded in a box? Please return the rug folded in the box.
FREQUENTLY ASKED QUESTIONS
